Hi! We're sorry that you have concerns about your purchase from us. Here's some information for you!
Due to health concerns and the nature of our products, we do not accept returns except in two instances- if we shipped you the wrong product, or if your product is defective- and then, only if the product is unused and with it's original packaging. Please contact us within 7 days of receipt of your item to arrange your return.
Custom orders are not returnable or refundable for any reason. We stay in contact with you throughout the process of the creation of your custom art, and if you have any problems or objections, please bring them up during the process, so we can address your concerns and create for you the beautiful, practical item you desire.